The control room is an essential part of police operational activity. It’s staff oversee the allocation of policing resources such as response officers to incidents and crimes and it’s call handlers take information from the public to ensure that officers attending locations are prepared and safe.
Police Inspectors oversee the activity within the control room and support major incidents
Radio Dispatch Operators (RDOs) instruct police resources (officers) where to attend taking into account priority and risk.
Call Handlers receive emergency (999 calls) and non-emergency (101 calls) from the public collating the key information they receive and sending it to the appropriate place, often radio operators.